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Cisco Customer Voice Portal Related Information for UCCE or UCCX

Cisco Unified Contact Centre Enterprise Compatibility Matrix


Good Question, but how do you do it? You have to Create AXL user in Call Manager with AXL Role Assigned and then in Unity Connection you have to configure Call Manager (or any server in cluster running AXL Services) as an AXL Server.

Call Manager Side;
1. First, you have to create User Group name it as ‘AXL_User’
2. Second, Assign ‘AXL API’ Role to this User Group.
3. Create Application User call it ‘ccmAXL’
4. Assign this user to ‘AXL_User’ Group.
5. Now all end users that will be using Voicemail should be also a member of  ‘AXL_User’ Group.

Now in Unity Connection;
1. Go to Telephony Integration
2. Click on Phone System.
3. Click on a your Phone system name ‘ in my case its CCME’
4. Click on Edit from Top Menu
5. Cisco Call Manager AXL Server
6. Enter IP Address of your Call Manager or Server Running AXL Service in your Cluster follow by Port ‘8443’ VERY Important.
7. Now Add User details that you have create in Call Manager as an Application User.
8. Now Go to Tools and Sync User with Call Manager or Important User from Call Manager.

That’ it …

Cisco CME 8 Administration & Configuration Guide CME 8 System Admin Config Guide

Cisco CCIE Exam Info & Study Guide

Cisco Learning Network

Cisco Lab Exam Overview

Cisco Brussels, Belgium Exam Centre Address

Cisco Learning NEtwork Program

Cisco Learning Voice/Unified Communication

Just came across this wonderfull site with a huge information about Cisco IPCC Express ….

Click here

One of the very common question often asked by either recuriment agency agent or in a job interview is ‘how Cisco IP Phone Boots up’ ??  Well, to answer that, its a 6 step process and you should know them by your finger tips;

1. If you connect Cisco IP Phone to Cisco Inline Power Switch, it is detected as unpowered device and switch supplies power.
2. Phone power’s ON and boots up image software, during bootup process,
3. Phone request VLAN info which is supplied by Switch via CDP, Once Phone has its VLAN ID,
4. Phone send DHCP request and recieve IP & TFTP information from DHCP server.
5. Phone contact TFTP server to receive its configuration
6. Phone contact first Call Manager listed in the configuration file and take the rest of the setting such SRST, Softkey Templates, MOH etc.